Wedding Favour FAQ

We like to make your favours a couple of months before your wedding so the soy wax and label are aesthetically pleasing and fresh as possible.

Favours can be ordered 1 year from the wedding date but we would not dispatch your order till approx 1 month before the wedding date - we will contact you two months before your wedding to confirm details

If you have left yourself with less than 1 month to the wedding date - we advise that you contact us before you place the order, so we can arrange the specifics within the shorter time frame.

If your wedding is within 2 weeks and you have not ordered your favours then we will be unable to fulfil your order - your online order would be cancelled as we would not have enough time to prepare your order.

We will send a proof of your wedding via email to check you are happy with the details you have provided - this would be two months before your wedding

If your wedding requires less than 30 favours, then you need to order our personalised mini candles.

When it comes to your text on the favour, we always say “less is more” - please try and stick to the word amount examples provided.

Yes! We offer a bespoke service called Scent Your Wedding - personally curated for you by Jo.

Get in touch if you would like more information to scent your wedding. We have years of experience on how to do this gently and effectively. Creating a scent memory of your special day that also matches your wedding favour is a beautiful touch that everyone will remember.

We deliver everything by special courier. You’ll be updated as soon as your order is out for delivery. 

Yes, we ship all over the world. Shipping costs will apply so please contact us directly for a quote. We run discounts and promotions all year, so stay tuned for exclusive deals.

Wedding favours are made to order, so they are in perfect condition. Orders are dispatched one month before the wedding date. You will receive tracking once order is dispatched and can take up to 5 working days, longer if overseas.

Orders over £70 come with free delivery.

No, we can’t accept returns on wedding favour candles unless they are faulty. 

You can cancel your order and receive a full refund as long as the cancellation is at least, two months before the wedding date.

You can change the text of your wedding favour as long as it’s two months before your wedding date - please advise us of any changes as soon as possible.

We can’t accept any returns unless the products are faulty. We highly recommend taking out wedding insurance to avoid issues like this occurring. 

We are very sorry your order has arrived damaged. Please get in touch with us straight away so we can help you fix this. Please see our returns policy for more information on returning damaged goods.